"Most public services will be online by the deadline of 2005, officials have insisted. E-Envoy Andrew Pinder, who is responsible for ensuring the deadline is met, said he was confident 90% of services will be online by 2005. But the issue now was to come up with services that people wanted and are willing to use, he said." [my emphasis]
Eh?! So they've put a load of services online but not ones that people want or are willing to use. Jesus. This in essence relates to what I wrote about a few weeks ago, about building popular public services online. This BBC News article says (quoting Pinder I think) "the public sector needs to borrow techniques from successful businesses like Amazon, which builds services around the customer."
Er, yes.
